 |
Salesforce.com: Customer Service Solution
|
|
AmericanConference.net: Customer Service Conferences
|
|
Media Partners: Customer Service Training Video
|
|
Business Training Library: Customer Service Training
|
|
Intuit IT Solutions: IT Help Desk Solutions
|
|
HelpDesk IQ: Help Desk Software for Small Business
|
|
Cylynx Inc: Help Desks
|
|
MEDFONE: Call Center for Healthcare
|
|
PFSweb: Call Centers & Help Desks
|
|
Salesforce.com: Online Customer Service
|
|
Zoyto: Customer Service Help Desk
|
|
Cynergy Software Corporation: Web based Help Desk Software
|
|
LivePerson: Live Chat
|
|
FaceTime Communications: Enterprise Instant Messaging
|
|
NetSuite: Online CRM Solution
|
|
RightNow Technologies: Online CRM
|
|
Revelation Helpdesk: Online Customer Support for IT
|
|
eStara: Online Customer Service Tools
|
|
TelCan: eCRM
|
|
Euro RSCG Worldwide: Interactive Services
|
|
Customer Care Institute (CCI)
|
|
Distributed Management Task Force
|
|
Supportgate.com
|
|
National Association of Service Managers
|
|
Society of Consumer Affairs Professionals
|
|
Customer Service
|
|
BC-Group International
|
|
crm consultancy
|
|
Bare Associates
|
|
Cooper Research Group
|
|
Competitive Business Strategy Group (CBSG)
|
|
DeGarmo Group
|
|
Holldon Telemanagement Group
|
|
Intrinsic
|
|
PricewaterhouseCoopers (PwC)
|
|
Colin Pearce's World Sales Center (Australia)
|
|
Cyber Dialogue
|
|
Customer Service Training Center
|
|
Center for Customer Driven Quality at Purdue University
|
|
BenchmarkPortal.com
|
|
Adacel Technologies
|
|
Dawson College
|
|
Incoming Calls Management Institute (ICMI)
|
|
Placeware: Online Customer Training
|
|
Sales Training Institute
|
|
Total Testing: Customer Service Aptitude Tests
|
|
Structured Training Online (UK)
|
|
Melita International
|
|
AnswerConnect.com: Inbound Call Center
|
|
Americall
|
|
advanced help desk
|
|
BridgeTrak Suite
|
|
Asia Pacific Call Centre News
|
|
Call Center eXchange
|
|
Bruton Consultancy
|
|
CallCenter Magazine
|
|
Call Center Best Practices 1999 Benchmarking Study
|
|
Ovum
|
|
CallCenterJobs.com
|
|
EB Suite: Call Center & Help Desk Tools
|
|
Call Centre Managers Forum
|
|
Interface Solutions
|
|
Magic Service Desk: Help Desk Tools
|
|
Call Centre Council of Singapore
|
|
CSM Group
|
|
Serio: Helpdesk Software
|
|
Interface Solutions, Inc.
|
|
ImpactEngine.com
|
|
ipoints.co.uk
|
|
CustomerAsset
|
|
EB Suite: Online Customer Relationship Management (eCRM)
|
|
From Data Mining to Database Marketing
|
|
Business Intelligence
|
|
Karna.net
|
|
SearchCRM.com: Online Customer Relationship Management
|
|
SalesJunction.com: Web-Based CRM Software
|
|
NetLedger: eCRM Solution
|
|
Brigade Solutions, Inc.
|
|
Service After Sale that Builds Web-Business
|
|
BizMat: Customer Satisfaction in the Construction Industry
|
|
SearchCRM.com: Customer Service Resources
|
|
Customer Service Network
|
